Features » Apr/May 13
Customer Experience Vital According to Survey
Based on two newly published studies, Temkin Group finds that 46 per cent of companies plan to hire additional staff for their customer experience efforts in 2013 while only 5 per cent expect a decline ...
Finding Your Perfect Franchise Match
The number one question I get asked by prospective franchisees is what is the best franchise? Usually these individuals want me to give them the ‘inside scoop’ on which franchises are the most profitable. I ...
Can Facebook Sustain and Increase Mobile Advertising Revenue?
Despite widespread skepticism from a seemingly large segment of the investment community, Facebook has confounded critics who thought it would be incapable of making money from the rapid growth of mobile device usage. Facebook has ...
Is Social Media Just a Popularity Contest?
Popularity is a funny thing online. You can reach millions of people with a couple clicks of a mouse but never actually meet them in person. We often get tied to metrics like web traffic ...
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